FAQ's
How can I contact customer support?
Please fill out the form in the "Contact Us" tab here. We will get back to you as soon as possible.
Do you have a loyalty program or rewards system?
Yes!
What shipping options are available?
To ensure you receive your order in a timely manner, we offer delivery through UPS. All shipping costs are calculated at checkout based on your location.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please fill out the "contact us" form. Please note that returns will need to be sent to the following address: 3053 Freeport Blvd. #239 Sacramento,Ca 95818
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
How long does my order take to process?
Orders are typically processed within 3 business days.
Have another question? Contact Us.
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly.